Help desk outsourcing is one of the major services that companies in developed countries tend to outsource to offshore destinations. Help desk outsourcing is a part of call center outsourcing that involves answering customer queries, trouble shooting, providing information, reservations, welcome calls, mail response etc.

These are the reasons why companies in developed countries tend to outsource their help desk services to offshore destinations. The best off-shore destination as of now is India which has a an endless pool of cheap, English speaking, computer savvy workforce to offer. India also has a good infrastructure and high tech communication facilities